Refund Policy

To request a refund for your purchases or recurring fees, kindly get in touch with our customer support. Please be aware that memberships that have been partially utilized are not eligible for refunds or credits. If you wish to cease future recurring charges, refer to the guidelines outlined in the "Cancellation" section of our terms of service. Entertainify holds the exclusive right to determine whether to issue a refund or credit for transactions conducted on its platform. The approval of a refund on a specific occasion does not establish an obligation for Entertainify to grant refunds in the future. Should Entertainify choose to authorize a refund for any reason, it will be applied exclusively to the original payment method. Refunds will not be processed in cash, checks, money transfers, or any alternative payment methods. Entertainify aims to complete refund processing promptly, with a maximum timeframe of 72 hours. The duration for the funds to be reinstated into your account is contingent upon the original payment method, typically taking 3-5 business days. At Entertainify, we are dedicated to providing uninterrupted exceptional customer support 24/7, aiming to respond to all queries and offer assistance within 24 hours throughout the entire year. For any inquiries or support requirements, contact us at [email protected]. We provide assistance in English and support all other languages through online translation tools. Feel free to communicate with us in your preferred language to ensure efficient and effective assistance. In addition, our phone support is available during standard customer support hours. For direct assistance, you can call us at +1 408 919 4172. Concerning email communications, such as introductory emails, invoices, and other informational messages, Entertainify cannot be held responsible for any loss or failure in receiving these communications. It is the member's responsibility to provide a valid and functioning email address to ensure the receipt of all electronic communications from Entertainify. Regularly check these communications and prevent them from going to the spam or junk mail folder. Please note that email services like Hotmail and Gmail may not consistently deliver emails from Entertainify. Therefore, we recommend using an alternate email service provider for your Entertainify account.